ECM Round Knock box

At Home Coffee Solutions, we're committed to your complete satisfaction. Our customer-friendly return policy gives you peace of mind with your purchase. We understand that different situations call for different solutions, so we've organized our policy based on common scenarios.

"I Received a Defective Machine" Returns

We understand how disappointing it can be to receive a machine that doesn't work as expected. It's essential to note that this applies only to machines with functional defects, not satisfaction issues or buyer's remorse. Here's how we handle it:

• If you notice an issue, you must contact our service team within 14 days after delivery. Our technicians will guide you through troubleshooting and may request video footage to better diagnose the problem.
• Our experienced technicians will make the final determination on whether a unit is defective. This expert assessment ensures you get the right solution for your specific situation.
• Once our technician confirms the issue, you'll have the option of a full refund or an exchange for a functional unit of the same model and color at no cost to you. Please keep the original box handy for this process.
• For issues identified after 14 days, we'll handle it through our warranty process. Learn about our warranty here. You'll be responsible for shipping costs to HCS. We recommend documenting the condition with photos or videos before shipping.

"I Changed My Mind" Returns (Unopened Products)

We understand that sometimes a purchase just isn't the right fit. If you have an unopened product:

• Within 30 Days: No problem! No restocking fee - you'll only need to cover the return shipping costs.
• Between 30-90 Days: We can still help! There's a 20% restocking fee plus return shipping costs.
• A product is considered "unopened" only if all packaging seals are intact. Please note that without proper packaging, additional costs may be incurred, and your return is at risk of damage during transit.

"It's Not What I Expected" Returns (Opened or Used Products)

Sometimes a product just doesn't meet your expectations after you've tried it. For opened or used products:

• Within 30 Days: We understand! There's a 20% restocking fee plus return shipping costs.
• Between 30-90 Days: You still have options! There's a 28% restocking fee plus return shipping costs.
• Additional fees may apply: 10% cleaning fee for dirty returns and 10% fee for missing original packaging.
• Important Safety Exception: For the safety of all customers, consumable items such as coffee, tea, food items, and other consumables cannot be returned once opened or used under any circumstances.

"I Need to Return a DeLonghi Machine"

We're proud to offer our most customer-friendly return policy on all DeLonghi products:

"I'm Returning a Commercial Machine"

"My Package Was Lost or Stolen"

General Return Guidelines

• We ask that you carefully package your return to prevent damage during transit. While we can't take responsibility for items damaged during return shipping, we're happy to guide you through safe packaging practices.
• For a smooth return experience, please include the original packaging with all parts and ensure the product is in like-new condition. Keeping your original packaging for 90 days is always a good idea! Without proper packaging, additional costs will be incurred, and your return is at greater risk of damage during transit.
• Please ensure your returned product is clean. Products returned in a dirty condition will incur an additional 10% cleaning fee.
• For orders under $100, there's a 35% restocking fee plus return shipping costs. We've set this policy to balance customer flexibility with our processing costs for smaller orders.
• For food items like coffee and tea, we can only accept returns if they're unopened and unused (for your safety and the safety of others). Once opened, consumable items cannot be returned.
• To process your return quickly, please provide your proof of purchase or your order number and email address.
• For your protection, open box products and service/repair parts are final sale items.

We're Here to Help - Contact Our Team Today

Shop Now With The Best Price. Guaranteed.

All marked* products purchased are available to be Price Matched with both ourselves and other retailers for up to 90 days after purchase. Shop now with security - get your items sooner, avoid item availability issues and potential shipping delays.

 *Marked products are identifiable by the "90 Day Price Match Guarantee" badge on associated product landing pages of our website. See terms and conditions below for details.

Discover Eligible Products

Price matches are only applicable on items which feature the "90-Day Secured Lowest Price Guarantee" badge below the 'add to cart' button 

Terms & Conditions

The Product:

This item is in available in-store for purchase at a location near you.

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Home Coffee Solutions, GTA Showroom

2395 Drew Rd, Unit 1, Mississauga, ON, Canada. L5S 1T2
Located near Toronto Pearson Airport

Hours: Monday - Saturday, 10:00am - 5:30pm. Closed on Holidays.

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If you have any questions regarding curbside or in-store pickup, please contact us here.

Please note: If you think you’ve received a defective or damaged item, please contact our customer care team immediately within the first 2 weeks after delivery, at the link here. Our customer care team will be happy to assist. After two weeks post-delivery, all product issues will be handled per the product's warranty policy, listed below.

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Customers who purchase their appliances through our store, Home Coffee Solutions, may be eligible for extensive warranty coverage and support. In most cases, you will need to contact the brands/manufacturers directly, however our store supplies warranty coverage and full repair services for a number of major brands. Please read the list carefully below for complete details.

Please also note a proof of purchase will be requested to initiate warranty support with various manufacturers. You may find your official receipt inside your initial Order Confirmation email under "Download PDF Receipt".

Coverage Information by Brand

If you have any further questions, please contact us directly at the link here and we will be happy to assist.