Authorized Canadian Retailer & Service Center
DeLonghi Parts: Power Cord with Plug 5013211561
Ships Free With Orders Over $60.00 CAD.
Description
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Return & Refund Policy
- If you think you’ve received a defective or damaged item, please contact our customer care team immediately within 2 weeks after delivery. Send us a message at the link here and our customer care team will be happy to assist. Please be aware that after two weeks following delivery, product issues will be handled per your product's warranty policy.
- Returns are not processed from Dec 26th, to January 5th. Return windows for the holidays will be extended until January 15th
Here at Home Coffee Solutions, we strive to provide great value and support to our loyal customers. As such, our return & exchange policy is one of the most aggressive in the market. All orders are guaranteed under our 90 day return policy. To get started on your authorized return, we kindly ask to read our terms & conditions below to familiarize yourself with the process and qualifications.
Terms and conditions
- All return requests are permitted for up to 90 Days after purchase
- Consumable products such as coffee, tea, and food are only eligible if unopened and unused. We do not accept returns on opened consumable food products.
- DeLonghi coffee machines are exempt from certain conditions. Please read 'DeLonghi Coffee Appliance Return Policies' below to understand related benefits when purchasing.
- Products qualify for a full refund with no restocking fee if unused, unopened, and in perfect condition with all original packaging, accessories, and documentation included.
- A restocking fee may apply to any item which has been opened and or used. Please see ‘Restocking Fees’ below for details. Please note, product must be returned with original packaging otherwise a 25% restocking fee will occur
- Proof of purchase must be provided. Alternatively, an order number and the order’s associated email address will be accepted. Additional information may be requested.
- Open box items are not qualified for return and are final sale
- We provide special service for any items that are suspected to be damaged in transit or having a manufacturer defect. If you believe your order has an issue, you must alert to our staff within 2 weeks after delivery so we can provide an easy solution such as quick exchange or replacement. This opportunity is only available within the first 2 weeks after delivery. After this point, your order will fall under the standard return policy and or product’s standard warranty.
- Manufacturer defects are determined by our staff through diagnosis. Note, many common issues may arise due to incorrect operation and are easily resolved. Our staff will kindly guide you through steps needed to identify issues and come to a prompt solution.
- Items may be returned to us in person for free, or alternatively we can provision you a return label. Note, return shipping costs are deducted from the total refund. This fee does not apply for items which are defective or damaged in transit when notified within 2 weeks after delivery.
DeLonghi Coffee Machine Return Policies
All DeLonghi branded coffee machines are exempt from all restocking fees for the first 30 days after purchase, then fall under the standard 90 Day Return and Exchange Policy thereafter. Used items can be returned to us in the first 30 days, 'no questions asked' and hassle-free. Please note this does not apply to air conditioners or other non-coffee related DeLonghi appliances.
Restocking Fees
- 0% - DeLonghi branded appliances within the first 30 days post purchase.
- 18% - Most machines and appliances
- 25% - Any items returned without original box or packaging
- 30% - Equipment and appliances under $100 or items with cosmetic damage.
- 35% for commercial-use machines and oversized equipment. This includes, but not limited to, the Jura GIGA line (GIGA 5, x8c, X8, WE8, etc), Saeco Commercial (Lirika and Aulika), Keurig Commercial (Eccellenza Touch, K4000, K3500, K2500, K150/K155 etc), and Air Conditioners/Dehumidifiers.
Contact Us Here To Get Started
90 Day Secured Lowest Price Guarantee
Shop Now With The Best Price. Guaranteed.
All marked* products purchased are available to be Price Matched with both ourselves and other retailers for up to 90 days after purchase. Shop now with security - get your items sooner, avoid future item availability issues and shipping delays.
*Marked products are identifiable by the "90-Day Secured Pricing Guarantee" badge on associated product landing pages of our website. See terms and conditions below for details.
Discover Eligible Products
Price matches are applicable on items which feature the "90-Day Secured Lowest Price Guarantee" badge below the 'add to cart' button
Terms & Conditions
The Product:
- Price match must be for the exact same product. This includes brand, model, weight, condition (new / refurbished), colour, and quantity.
- The product must be in stock at the time of price matching.
- Product price must include any applicable fees or associated charges, such as tax and shipping.
- Price match comparisons must take into account coupon codes and HCS retail value of bundled products and or gifts with purchase.
- A direct link to the product page of the requested price match must be provided, or photo of retailer marketing material or in-store promotions.
- Price matches cannot be provided for used or "open box" items
The Seller:
- Price matching may only be done with local Canadian businesses.
- The store/seller must be an authorized distributor of the product.
- Amazon/Best Buy/Walmart products will only be price matched if they are directly fulfilled by these companies or by seller who is an authorized distributor of the product.
Note: we reserve the right to assess requests as we see fit and refuse based on what we see as questionable or unreasonable in circumstance. But don't worry - we're really easy to work with.
In-store Purchase & Pickup Information
This item is in available in-store for purchase at a location near you.
Home Coffee Solutions, GTA Showroom
2395 Drew Rd, Unit 1, Mississauga, ON, Canada. L5S 1T2
Located near Toronto Pearson Airport
Hours: Monday - Saturday, 10:00am - 5:30pm. Closed on Holidays.
In stock
If you have any questions regarding curbside or in-store pickup, please contact us here.
Warranty Information & Support
Warranty
Included With Purchase
Any DeLonghi machine purchased through Home Coffee Solutions is covered under an extensive and offical Warranty provided in partnership with DeLonghi Canada.
If items arrive to you unfunctional or damaged, you may reach out us to directly for support and replacements, otherwise DeLonghi is responsible for providing warranty coverage after extended use. DeLonghi's coverage provides you with prepaid access, shipping, and customer service in one of the widest networks of service centers in Canada and is reputable for their accessibility.
To begin the process of warranty support, contact DeLonghi directly at the link here. A list of nearby Service Centres can also be found here at this link.
If you have any questions about the warranty coverage on this machine, please contact us here.
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