Warranty Information & Support
Please note: If you think you’ve received a defective or damaged item, please contact our customer care team immediately within the first 2 weeks after delivery, at the link here. Our customer care team will be happy to assist. After two weeks post-delivery, all product issues will be handled per the product's warranty policy, listed below.
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Customers who purchase their appliances through our store, Home Coffee Solutions, may be eligible for extensive warranty coverage and support. In most cases, you will need to contact the brands/manufacturers directly, however our store supplies warranty coverage and full repair services for a number of major brands. Please read the list carefully below for complete details.
Please also note a proof of purchase will be requested to initiate warranty support with various manufacturers. You may find your official receipt inside your initial Order Confirmation email under "Download PDF Receipt".
Coverage Information by Brand
|
Baratza |
Email [email protected] or call 1-877-701-2021. The phone line is open Monday to Friday from 8am to 5pm. |
| Bezzera | Please contact us directly at the link here |
| Bodum | Contact Bodum directly at the support link here |
| Bonavita | Contact Eight Ounce support team directly by e-mailing them at [email protected] |
| Braun | Contact Braun Customer Support directly at the support link here |
| Breville | Contact Breville Customer Support directly at the support link here . More details can be found here. |
| Burz | Please contact us directly at the link here |
| Capresso | Contact Faema Canada, an official authorized Capresso service centre, directly at the link here |
| Cuisinart | Please contact Cuisinart directly at the link here |
| DeLonghi | Contact DeLonghi directly at the link here. A list of nearby Service Centres can also be found here. Please note DeLonghi provides support for both new and refurbished machines. HCS also recommends you register your machine directly after receiving your product to ensure you benefit from additional coverages that may apply. |
| ECM | Please contact us directly at the link here |
| Eureka | Please contact us directly at the link here |
| Fellow | Please contact Eight Ounce support team directly by e-mailing them at [email protected] |
| Gaggia | Email Gaggia North America, also known as Importika, at [email protected] or call them at 888-389-4123 |
| Jura | All machines are covered directly by Jura Canada. Click here for information on support or call directly at 1-905-501-7600. Please note warranty coverage is only available to residents in Canada. |
| Kenwood | Contact Kenwood Support at the link here. Alternative you may call Kenwood directly at 905-670-7211. |
| Keurig Commercial |
For select Keurig coffee makers: K130, K-145, K-Suite, K150, K150P, K155, K3000, K3500, and the K4000 Please contact our team directly at the link here - we provide support directly to end users. Please note, Keurig Commercial coffee makers are not covered under a standard full warranty. Warranty covers cost of replacement parts and after-sales-support, however does not include cost of shipping or coverage in accidental damage including surge related fried circuitry and or negligence in cleaning and maintenance. |
| Keurig | Please contact Keurig directly at the link here |
| La Marzocco | Please contact our team directly for support at the link here |
| Lavazza | Please contact our team directly for support at the link here |
| Lelit | Please email [email protected] or call 1- (514)-374-0683 #123 |
| Mahlkönig | Please contact us directly at the link here |
| Miele |
Contact Miele directly at the link here or call 1 800 565-6435 |
|
Philips New Only |
View support articles and contact Philips directly at the link here |
|
Philips (Refurbished Only) |
Call ElectroTech Inc, an official authorized service centre of these machines, at 1-514-956-0120. They are open Monday – Friday, 8:30 AM – 4:30 PM EST |
| Profitec | Please contact us directly at the link here |
| Technivorm | Please email [email protected] or call 1-855-662-2200 |
| Rancilio | Please contact us directly at the link here |
| Rocket | Please contact us directly at the link here |
| Saeco | Contact Saeco (Philips) support at the link here. |
|
Saeco (Refurbished Only) |
Call ElectroTech Inc, an official authorized service centre of these machines, at 1-514-956-0120. They are open Monday – Friday, 8:30 AM – 4:30 PM EST |
If you have any further questions, please contact us directly at the link here and we will be happy to assist.