Policies & Information

LOCATION, SHIPPING, & DELIVERY  

Our business is located in the Greater Toronto Area. Shipments within Canada will normally reach you within 2-4 business days, and 2-5 business days for areas within the United States. We typically ship out orders within 1 business day of purchase. Should an issue or delay arise with your delivery, an email will be sent to you from the shipping company to alert you of the event.

At the moment, we ship across Canada and the United States, with the exception of some locations such as:

    • PO Boxes
    • Alaska, Hawaii, and a few other protectorates/territories like Guam and Puerto Rico
    • Canadian Northern Territories

We are diligently working on logistics to ship to these areas and can process orders if you contact us directly for a shipping quotation.

Note: some remote areas within Canada and the United States may incur a Shipping Surcharge, due to abnormally high shipping costs from our postal carriers. This will be displayed at checkout when applicable.

Qualifications for free shipping requires an order over $60 CAD in Canada, or $60 USD in US territories. Shipping must be to our free shipping zones within our designated shipping area (Canada / United States). Note some products cannot be shipped to addresses outside of Canada. 

 

If you’d like to place an order for other international external regions, please reach out to us via email or phone (1-855-516-9333) during business hours - see Contact Us page). We’ll get you a shipping quote if possible.

Where applicable, your shipping charge will be disclosed during the Check Out process. We reserve the right to refuse shipping, adjust our carriers, or reach out to you to collect additional payment in very rare cases of extremely high shipping costs from our carriers (when using the Free Shipping option). We’ll reach out to you should any problems occur while your order is being processed. 

 

90-DAY RETURN & EXCHANGE POLICY

Please see our return policy page here.

 

ORDERING SECURITY:

You can order online with us at any time using our Home Coffee Solutions website. This online store is encrypted with 128bit SSL security. This allows you to shop online with us with confidence and peace of mind that your information is secure. If you have any questions about our secure online shopping experience, please feel free to contact us at [email protected] with any questions.

 

PAYMENT, PRICING & PROMOTIONS:

Home Coffee Solutions accepts Visa, American Express, MasterCard, and PayPal. All pricing on our website is subject to change. We have the right to make adjustments and corrections to pricing at any time. Should a price on the website show incorrectly due to the negligence of Home Coffee Solutions, we reserve the right to refuse any purchases at that price and make the adjustment required. You will be notified of this error before any shipments take place, and refunds will be issued where applicable.

 

OUT OF STOCK AND SPECIAL ORDER ITEMS: 

Home Coffee Solutions has great relationships with suppliers both locally in Canada, as well as internationally. Our longstanding buying power puts us at the front of the line for order fulfillment from our suppliers. We try very hard to ensure that all items will be available at the time of your order. However, there may be occasions when an item is temporarily delayed or unavailable, primarily due to manufacturer issues. Should this ever happen, we will contact you to let you know immediately, providing you with the available options/alternatives, and/or refunds where applicable.

 

We will provide you with details on when your items will be available and sent to you. On most occasions, a back-ordered item will arrive at our warehouse between 2-5 business days depending on the particular item or supplier. In the unlikely event, this back-ordered period will be a considerable length of time we will contact you to make alternative arrangements or to adjust the order.

 

Additionally, some products may list an additional "PROCESSING TIME". This indicates that there may be an additional few days required before your item has been shipped. This will be specified and visible on the product page below the price. These are usually more rare/uncommon products that we do not keep in our local shipping warehouse.