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All DeLonghi branded coffee machines are exempt from all restocking fees for the first 30 days after purchase, then fall under the standard 90 Day Return and Exchange Policy thereafter. Used items can be returned to us in the first 30 days, 'no questions asked' and hassle-free. Please note this does not apply to air conditioners or other non-coffee related DeLonghi appliances.
*Marked products are identifiable by the "90-Day Secured Pricing Guarantee" badge on associated product landing pages of our website. See terms and conditions below for details.
Note: we reserve the right to assess requests as we see fit and refuse based on what we see as questionable or unreasonable in circumstance. But don't worry - we're really easy to work with.
2395 Drew Rd, Unit 1, Mississauga, ON, Canada. L5S 1T2
Located near Toronto Pearson Airport
Hours: Monday - Saturday, 10:00am - 5:30pm. Closed on Holidays.
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If you have any questions regarding curbside or in-store pickup, please contact us here.
Please note: If you think you’ve received a defective or damaged item, please contact our customer care team immediately within the first 2 weeks after delivery, at the link here. Our customer care team will be happy to assist. After two weeks post-delivery, all product issues will be handled per the product's warranty policy, listed below.
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Customers who purchase their appliances through our store, Home Coffee Solutions, may be eligible for extensive warranty coverage and support. In most cases, you will need to contact the brands/manufacturers directly, however our store supplies warranty coverage and full repair services for a number of major brands. Please read the list carefully below for complete details.
Please also note a proof of purchase will be requested to initiate warranty support with various manufacturers. You may find your official receipt inside your initial Order Confirmation email under "Download PDF Receipt".
Baratza |
Email [email protected] or call 1-877-701-2021. The phone line is open Monday to Friday from 8am to 5pm. |
Bezzera | Please contact us directly at the link here |
Bodum | Contact Bodum directly at the support link here |
Bonavita | Contact Eight Ounce support team directly by e-mailing them at [email protected] |
Braun | Contact Braun Customer Support directly at the support link here |
Breville | Contact Breville Customer Support directly at the support link here . More details can be found here. |
Burz | Please contact us directly at the link here |
Capresso | Contact Faema Canada, an official authorized Capresso service centre, directly at the link here |
Cuisinart | Please contact Cuisinart directly at the link here |
DeLonghi | Contact DeLonghi directly at the link here. A list of nearby Service Centres can also be found here. Please note DeLonghi provides support for both new and refurbished machines. HCS also recommends you register your machine directly after receiving your product to ensure you benefit from additional coverages that may apply. |
ECM | Please contact us directly at the link here |
Eureka | Please contact us directly at the link here |
Fellow | Please contact Eight Ounce support team directly by e-mailing them at [email protected] |
Gaggia | Email Gaggia North America, also known as Importika, at [email protected] or call them at 888-389-4123 |
Jura | All machines are covered directly by Jura Canada. Click here for information on support or call directly at 1-905-501-7600. Please note warranty coverage is only available to residents in Canada. |
Kenwood | Contact Kenwood Support at the link here. Alternative you may call Kenwood directly at 905-670-7211. |
Keurig Commercial |
For select Keurig coffee makers: K130, K-145, K-Suite, K150, K150P, K155, K3000, K3500, and the K4000 Please contact our team directly at the link here - we provide support directly to end users. Please note, Keurig Commercial coffee makers are not covered under a standard full warranty. Warranty covers cost of replacement parts and after-sales-support, however does not include cost of shipping or coverage in accidental damage including surge related fried circuitry and or negligence in cleaning and maintenance. |
Keurig | Please contact Keurig directly at the link here |
La Marzocco | Please contact our team directly for support at the link here |
Lavazza | Please contact our team directly for support at the link here |
Lelit | Please email [email protected] or call 1- (514)-374-0683 #123 |
Mahlkönig | Please contact us directly at the link here |
Miele |
Contact Miele directly at the link here or call 1 800 565-6435 |
Philips New Only |
View support articles and contact Philips directly at the link here |
Philips (Refurbished Only) |
Call ElectroTech Inc, an official authorized service centre of these machines, at 1-514-956-0120. They are open Monday – Friday, 8:30 AM – 4:30 PM EST |
Profitec | Please contact us directly at the link here |
Technivorm | Please email [email protected] or call 1-855-662-2200 |
Rancilio | Please contact us directly at the link here |
Rocket | Please contact us directly at the link here |
Saeco | Contact Saeco (Philips) support at the link here. |
Saeco (Refurbished Only) |
Call ElectroTech Inc, an official authorized service centre of these machines, at 1-514-956-0120. They are open Monday – Friday, 8:30 AM – 4:30 PM EST |
If you have any further questions, please contact us directly at the link here and we will be happy to assist.
Free Shipping
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90 Day Return Policy
Shop with peace of mind & an industry leading return policy. Read here to learn more.
90 Day Secured Pricing Guarantee
We price match for 90 days post-purchase! Order today with security. Read more.
On Demand Support
Discover pre and post-purchase support with a team of dedicated coffee experts. Contact our Customer Care Team.